FAQ

This page is intended to answer your questions about our company, our services, and our prices. If there’s anything you still need answered, or would like to talk to one of us personally we encourage you to pick up the phone and give us a call at (773) 935-9983, we’d love to talk to you! Otherwise you can email us by clicking HERE and filling out the form.

Can you board our animal? 
No, we do not offer boarding facilities for your pet. However, we can provide an in-home pet sitter while you are away. Give us a call and find out!

How do you schedule dog walks and cat care visits? 
Scheduling can be done via email or over the phone through our fully-staffed office.  Our office hours are 9am-5pm Monday through Friday. Our voice mail is accessible 24 hours a day and is checked frequently, even on weekends. All calls will be returned to confirm that we received them.  In addition, our weekly clients can add, cancel, or check up on their scheduled visits online through state- of- the- art scheduling software provided by Pet Sitter Plus. We will always do our best to schedule a dog walk at the exact time the client wants it, and to keep your dog with a steady daily person for its walker. However, we will need a bit of flexibility to account for the walkers’ driving distances and time. Generally, we ask for a one hour window in which to schedule the walker to arrive at the home. For standard once-a- day cat visits, we ask for a bit more flexibility, since cats are able to relieve themselves at will. (If your cat has special needs, we will of course accommodate them.)

What constitutes a “breakfast” or “dinner” visit? 
Our standard dog walking times are from 10:00 a.m. – 3:30 p.m. each day. If a walk is requested before or after these times, we charge an additional $3 fee.

Do you have appointments available over holidays? 
Yes, We’re There Pet Care is open 365 days of the year. However, on major holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve) our policies are a bit different. We offer visits on these days 10am- 2pm only, and visits are 20 minutes in duration. As one might assume we may be working with less staff at these times, and as such, all reservations must be made two weeks in advance to assure a slot.

Are there extra costs for booking services during the holidays?
Yes, the rate is double.

I already know what service I’m interested in, whats the next step?
Fantastic! Give us a call, or send an email our way. You can expect to schedule a meet and greet at your home. This is an opportunity for us to meet in person and get to know more about you, your home and of course, your pet! We will schedule the meet and greet at your convenience, and it is free! During the meet and greet we will review services, policies, answer questions and you’ll fill out a couple forms too. This will also be the time we ask for 2 sets of keys to access your home.

There are so many pet care businesses in this area, what sets you apart from the others (why

should I pick you)?
Number of years in business, professionals, consistent and reliable, quick response, easy to schedule.

What results or benefits can I expect for me, and my pet?
Peace of mind. Safe and happy pets. It’s a good bet that you’re looking for a pet sitter because you’ve got a busy life, work, family, travel. Its stressful to fit everything in! Reduce your stress. You don’t want to leave your pet home all day, alone, for extended periods of time but it happens. Long hours, travel, family commitments. You want to make sure they have what they need and want them looked after when you can’t be there. You can relax and focus on your tasks and agenda knowing We’re There to help. You will be leaving them in capable, caring hands. We have years of experience. You can expect reduced stress for your pet as well. Exercise, meals, attention, stimulation. They’ll appreciate the time and attention.

Will my dog receive individualized attention?
Absolutely! They will have a team of dedicated walkers devoted to their well being. We only walk your dog, no pack walks! Each visit will be one on one, your dog and his walker, that’s it.

What areas do you service?
North to Devon, West to Kedzie and South to Division. Check out our service area page for a list of neighborhoods and map.

How long have you been in business?
Since 1990, New owners took over in 2002

What are your hours?
Our office hours are 9am-5pm, hours of operation are 8:30-6:30 Monday thru Friday, and 9am-5pm Saturday and Sunday

How much do your services cost?
Check out our services and pricing section for details!

Why do we need to set up a meet and greet at my house before I can sign up and what will

you need from me before we can start?
To meet you and your pet, develop a personalized plan, sign a service agreement and get 2 sets of keys

How will I know how my pets are doing while I’m away?
You will be updated after each daily visit with a picture. You can always call us to get an update.

How will your pet care providers discipline my pet, if necessary?
We’ll keep you informed from the start and along the way, good or bad. We want to develop strong and lasting relationship with you and your pet. If we encounter obedience issues that need to be addressed, we will discuss them with you and ask you how it should be handled.

Who are the walkers and sitters that will be coming into my home?
We take pride in employing a wonderful group of people, dedicated to animals and their care. Each employee is interviewed 2 times. We also do a background checks. We expect our employees to have a genuine love of animals, preferably with some background in or related to animal care. Employees typically have personal experience being pet owners, or volunteering at pet shelters as well. We’re excited to introduce you to our friendly caring team of animal lovers. Your family, home, and pets are priority. Our expectations are high, and yours should be too!

What if my property or pet is damaged?
Are you fully bonded and insured? Yes! We’re There Pet Care is fully bonded and insured with Business Insurers of the Carolinas. We are also certified members of the National Association of Professional Pet Sitters (NAPPS) and Pet Sitters International.

May I tip my sitter?
Of course! It is never expected, but always appreciated!

What forms of payment do you accept?
Cash, Check, Chase QuickPay, Pop Money and Pay Pal

What is your cancellation policy?
It varies depending on the type of service. To avoid charges be sure to find out ahead of time. With regard to dog walking visits, if you must cancel a scheduled walk, we require that you do so before 9 a.m. on the day of the walk. If a cancellation is made after that, since the walkers have already budgeted the time in their schedule for your appointment, you will be charged the full price of the walk. With regard to cat sitting and house sitting, We’re There Pet Care’s policy is to make a confirmation call or email to the client at least 24 hours in advance of the start of the trip. Any details that have changed may be corrected at this time.

Do you accept last minute requests?
We’re always happy to schedule pet care, even last minute; however, we cannot guarantee availability. To assure service, its best to schedule in advance. If you are an existing client and we have your key, we can almost always accommodate.

What if there is an emergency?
We will call you at the emergency numbers we have on file. If you or your emergency contact cannot be reached, we will take your pet to your vet or the emergency clinic on Clybourn for examination and treatment. If it is after hours we will go to the nearest 24 hour emergency care facility. You will be billed for any extra time incurred. Can you give medicine to my pet? Yes. We are able to administer pills, ointments, shots. We are also able to provide in home blood pressure checks, and administer subcutaneous fluids and provide post surgery wound care too. Check out our Medical Needs section, or call us to discuss.

I still have a few other questions!
You bet, give us a call, (773) 935- 9983. We’d love to talk to you! Or click HERE to email us!